Refund and Returns Policy

At Max Peps Research Supply, we provide high-quality, research-grade compounds and laboratory supplies tailored for qualified professionals. Due to the sensitive nature of these materials, we maintain a strict policy regarding returns and refunds.

All Sales Are Final

Please be advised that all sales are final. Once an order has been placed and payment has been processed, no refunds or cancellations will be issued under any circumstances. We encourage all customers to carefully review their order summary before completing the checkout process.

Replacement Policy

While we do not offer refunds, Max Peps will issue a replacement at no additional cost under the following two specific conditions:

1.Incorrect Item Shipped: You received a product that differs from the item listed on your confirmed order.

2.Missing Item: A product included in your confirmed order was absent from the shipment.

Note: Replacements are not granted for customer errors, such as selecting the wrong product, changing your mind, or if the product does not meet personal expectations.

How to Request a Replacement

If you believe your order qualifies for a replacement based on the criteria above, please follow these steps:

•Timeline: Contact us via email within 24 hours of delivery confirmation. Requests made after this window will not be considered.

•Documentation: Your email must include your order number, clear photographs of the items received, and clear photographs of the outer packaging and shipping labels.

•Product Integrity: Do not open or use the product. Items with broken seals or signs of use are strictly ineligible for replacement.

•Review Process: Our team will review your submission and respond within two business days.

Contact Email: support@maxpeps.net

Packaging and Shipping Standards

We take great care in preparing your research materials for transit:

•Secure Packing: Every product is individually bubble-wrapped and securely taped.

•Tamper-Evident Seals: Research compound vials are equipped with crimped, tamper-evident caps to prevent leakage and ensure product integrity.

•Standard Insurance: All orders are shipped via USPS Priority Mail and include up to $100 in insurance coverage.

Damaged, Lost, or Stolen Packages

Max Peps is not responsible for any damage, loss, or leakage that occurs once the package is in the possession of the carrier.

Transit Damage

If your order arrives visibly damaged or leaking, you must file a claim directly with USPS. Max Peps cannot file claims on behalf of customers or issue replacements for transit-related damage. To file a claim at USPS.com, you will need:

•Your USPS tracking number.

•Photographic evidence of the damaged outer packaging and the contents.

Lost or Stolen Shipments

We are not liable for packages that are lost or stolen after USPS has recorded a “Delivered” status. If your tracking indicates delivery but you have not received your package, we recommend:

•Checking with neighbors or building management.

•Contacting your local post office.

•Filing a missing mail search at USPS.com.

Customer Order Errors

Max Peps is not responsible for errors made during the ordering process, including:

•Selecting the wrong product, quantity, or variant.

•Providing an incorrect or incomplete shipping address.

•Failing to apply promotional discount codes.

Once payment is confirmed, orders are locked for processing and cannot be modified or canceled.

Research Product Disclaimer

All products sold by Max Peps are research compounds intended solely for laboratory use by qualified professionals. They are NOT for human use, are not sterile, and must not be injected, ingested, or used as food, drugs, or cosmetics. By placing an order, you confirm that you have read, understood, and agreed to this policy in its entirety.

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IMPORTANT: ALL SALES ARE FINAL — NO EXCEPTIONS
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