Max Peps Shipping and Returns Policy
At Max Peps, we are committed to processing and dispatching your orders efficiently. Please review our comprehensive shipping and returns policy below to understand our delivery schedules, tracking procedures, and terms of service.
Order Processing and Shipping Schedule
All Max Peps orders are shipped exclusively via USPS Priority Mail, which typically features a delivery window of one to four business days. We strive to provide same-day processing for our customers. If your order is placed and payment is confirmed by 2:00 PM Eastern Time (ET) on a weekday, we will deliver your package to the United States Postal Service on that very same day. Currently, we do not offer expedited or express shipping options through USPS.
To help you understand when your order will be dispatched, please refer to our standard processing schedule below:
| Order Placement Time | Expected USPS Drop-off |
| Monday – Friday (Before 2:00 PM ET) | Same Business Day |
| Monday – Friday (After 2:00 PM ET) | Next Business Day (After 2:00 PM ET) |
| Weekends (Saturday & Sunday) | Next Business Day (After 2:00 PM ET) |
| Federal Holidays | Next Business Day (After 2:00 PM ET) |
For your privacy and security, the sender name on your shipping label will discreetly read MaxPeps/EASYACCESSLLC.
Package Tracking and Delivery Updates
Once your package is in the hands of USPS, it is common to experience a 24 to 48-hour delay before tracking information is updated in their system. We kindly ask for your patience as USPS processes the initial scan. While we ensure prompt drop-offs, the actual transit speed and delivery timelines are entirely controlled by the postal service.
You can easily monitor your shipment’s progress using two convenient methods. First, you may log in to your Max Peps customer account on our website and navigate to your order history, where your tracking number will be located in the notes section. Alternatively, you can check your email for automated notifications. We send detailed payment confirmations and tracking numbers to the email address associated with your order. If you do not see this message in your primary inbox, please ensure you check your spam or promotions folders.
Signature Requirements for High-Value Orders
To ensure the safe delivery of premium purchases, any order valued at $500 or more will automatically include a USPS Signature Confirmation requirement. This added security measure mandates that the recipient, or an authorized responsible party, must be physically present at the delivery address to sign for the package. Furthermore, a valid photo ID is required to verify identity before the carrier will release the shipment.
Address Accuracy and Reshipping Fees
Customers are responsible for providing accurate and complete shipping information at checkout. If a package is returned to our facility due to an incorrect or undeliverable address entered into your account, a reshipping fee of $13.99 will be applied. This fee is necessary to cover the rising operational and postage costs imposed by USPS, and it applies to all orders, including those that originally qualified for free shipping promotions.
Lost, Stolen, or Damaged Packages
Every order dispatched from Max Peps includes standard USPS tracking and insurance. All items purchased through our website are made pursuant to a shipment contract. This legal distinction means that the risk of loss and the title for such items transfer directly to you the moment we deliver your package to the postal carrier. Consequently, Max Peps cannot be held liable for packages that are lost, stolen, or damaged during transit.
If you experience an issue with your delivery, you must file a claim directly with the carrier. Please visit the official USPS website to initiate your claim process. You will need to provide them with your official tracking number and photographic evidence of any damage to the package or its contents.
Return Policy
Please be advised that all sales are final. We do not accept returns, exchanges, or offer refunds once a purchase has been completed.